FAQ

An FAQ list to help you understand more about our catering services

1. What is the difference between Mini Buffet and Regular Buffet?

Mini buffets are ideal for events with a smaller number of people – great for casual gatherings and office lunches! Food comes in disposable microwaveable trays that are dropped off at the location. Please note that full buffet setup, tables and warmers will not be provided.

Regular buffets normally cater for a larger group of people. Food comes with complete table layout, skirting and warmers.

2. How much food should I order?

We pride ourselves for using only quality ingredients and our servings cater to the exact no. of guests based on your order. Our food portion for regular buffet is based on a 1:1 ratio. As certain popular dishes may run out faster than other dishes, we would encourage you to increase the quantity catered for your guests.

3. Will you be providing cutleries for my order?

Yes. Full set of disposable cutleries and serviettes will be provided for all menus – Mini Buffet, Regular Buffet, Executive Bento and Seminar Packages. Cutleries are provided based on 1:1. Should you require extras, they can be purchased at $1 per set.

4. The dish I want is not available in the selected menu package. Can I change to other dishes?

Yes. You can change up to a maximum of 3 items per order for other items of the same value or lower. If the item you wish to change is of a higher value, you may choose to upgrade your item with a top-up of the balance value.

*Subject to Terms & Conditions.

5. What is the time for collection of the buffet?

The collection time will be 4 hours from the time of delivery or by 10.30pm, whichever is earlier. For collections after 10.30pm (same day) or the following day, an additional fee of $100 to $200 will be chargeable.

6. Can I extend the collection time for my buffet?

Based on NEA’s guidelines, food is best consumed within 4 hours. Hence, please note that we are unable to accommodate any extension of the collection time. We appreciate your kind understanding on this matter.

7. Are dish tags provided?

Yes. Dish tags are provided for all orders with full buffet setup.

8. What is the colour of the table skirting for your buffet setup?

The colour of the table skirting is dark gold.

9. Do you provide any decorations for corporate events?

We do not provide additional decorations for corporate events, however, thematic set-up service is available. Please call 6250 1112 for more information.

1. How do I place an order?

You can order via the following channels:

  • Telephone: 6250 1112
  • Email: sales@chillimanis.com.sg
  • Online: www.chillimanis.com.sg

After placing your order, our Sales Representatives will get in touch with you to confirm the order.

2. What are your operating hours?

Our operating hours are as follows:

Monday to Thursday 9.00am to 7.00pm
Friday to Sunday 9.00am to 6.00pm

 

We are located at:
1 Enterprise Road, Singapore 629813

3. What are the other charges I need to take note of?

Other charges include GST and/or charges applicable to services engaged for the event.

4. How far in advance do I have to place my order?

To place an order, we do require a minimum of 3 working days notice (72 hours) for processing. We strongly recommend that you place your orders earlier during peak periods like Chinese New Year and Christmas to avoid disappointment.

5. How can I cancel my order after payment has been made?

In the event you need to cancel your order, please contact us by phone or email. Please note that an administrative charge of $30 will be imposed for the cancellation.

6. I need to cancel my order last minute. What are your cancellation charges?

Cancellation 1 Working Day Before Event
• Subjected to a 50% cancellation charge on the total amount. Balance 50% will be refunded.

Cancellation On Actual Event Day
• If the order cancellation is made on the event date itself, a 100% cancellation charge shall apply. There will be no refund.

*Working day refers to Monday to Friday, excluding weekends and public holidays.

7. Do you accept any last minute orders?

We provide an SOS Buffet Express service for last minute buffet orders catering for up to 500 pax. Delivery can be done within 3 hours from order confirmation to delivery. Give us a call at 6250 1112 to order right away!

*Menu and dishes are subject to availability.

1. What are the payment options available?

Payment can be made by credit card 2 working days prior to the event. You can also pay by cash or cheque upon delivery. For self-collection orders and orders delivered to non-permanent addresses (e.g. chalets/clubhouses), advance payment via credit card is required before event date.

2. I am paying by cheque. Who do I bill to?

Cheques must be crossed and made payable to “Chilli Manis Catering Pte Ltd”.

3. Can I make payment online?

To allow our Catering Consultants to go through your order requirements and details with you, payment can only be done via cash or cheque upon delivery or via credit card 2 days prior to order date, unless otherwise stated.

1. How much are the delivery charges? Do you deliver islandwide?

The delivery charges are as follows:

Mini Buffet & Executive Bento $40 ($42.80 w/GST)
Regular Buffet & High Tea $60 ($64.20 w/GST)
*Delivery fee will be waived for orders above $1,000 (excluding side orders, delivery charges & any other additional charges).
Half Day Seminar Package $80 ($85.60 w/GST)
Full Day Seminar Package $100 ($107 w/GST)

 

Please note that an additional surcharge of $10 is applicable for the following locations:

  • Offshore areas
    • Jurong Island
    • Sentosa
  • Central areas denoted by the first 2 digits of the postal code
    • Robinson – 01, 04, 05, 06, 07, 08
    • Marina Square – 03, 17
    • Orchard – 22, 23
    • Bras Basah – 18, 19

2. Can you deliver to venues without lift access?

Yes. An additional fee of $50 to $100 is applicable for delivery to venues without lift landing.

3. What is your earliest delivery time?

Regular & Mini Buffet 8.30am
Seminar Packages & High Tea 7.00am
*A surcharge of $50 will be applicable for earlier delivery orders, subject to availability.
Executive Bento 8.30am
*Earlier delivery for orders above $800 is available upon request.

4. Do you deliver on public holidays?

Yes. We deliver everyday!

5. Do you offer self-collection?

Yes. You can pick up your orders at 1 Enterprise Road, Singapore 629813.

1. I need extra tables and chairs. Do you provide rental?

  • Stool – $0.70 per piece
  • PVC chair (with backrest) – $2 per piece
  • Table (rectangle) with skirting – $10 per piece (4ft x 2.5ft)
  • Table (round) with table cloth – $20 per piece (5ft diameter)

*Prices quoted are subjected to prevailing GST.

2. Can I rent additional warmers?

Additional warmers and burners are not available for rent or purchase.

Buffet Catering

1. What is the difference between Mini Buffet and Regular Buffet?

Mini buffets are ideal for events with a smaller number of people – great for casual gatherings and office lunches! Food comes in disposable microwaveable trays that are dropped off at the location. Please note that full buffet setup, tables and warmers will not be provided.

Regular buffets normally cater for a larger group of people. Food comes with complete table layout, skirting and warmers.

2. How much food should I order?

We pride ourselves for using only quality ingredients and our servings cater to the exact no. of guests based on your order. Our food portion for regular buffet is based on a 1:1 ratio. As certain popular dishes may run out faster than other dishes, we would encourage you to increase the quantity catered for your guests.

3. Will you be providing cutleries for my order?

Yes. Full set of disposable cutleries and serviettes will be provided for all menus – Mini Buffet, Regular Buffet, Executive Bento and Seminar Packages. Cutleries are provided based on 1:1. Should you require extras, they can be purchased at $1 per set.

4. The dish I want is not available in the selected menu package. Can I change to other dishes?

Yes. You can change up to a maximum of 3 items per order for other items of the same value or lower. If the item you wish to change is of a higher value, you may choose to upgrade your item with a top-up of the balance value.

*Subject to Terms & Conditions.

5. What is the time for collection of the buffet?

The collection time will be 4 hours from the time of delivery or by 10.30pm, whichever is earlier. For collections after 10.30pm (same day) or the following day, an additional fee of $100 to $200 will be chargeable.

6. Can I extend the collection time for my buffet?

Based on NEA’s guidelines, food is best consumed within 4 hours. Hence, please note that we are unable to accommodate any extension of the collection time. We appreciate your kind understanding on this matter.

7. Are dish tags provided?

Yes. Dish tags are provided for all orders with full buffet setup.

8. What is the colour of the table skirting for your buffet setup?

The colour of the table skirting is dark gold.

9. Do you provide any decorations for corporate events?

We do not provide additional decorations for corporate events, however, thematic set-up service is available. Please call 6250 1112 for more information.

Ordering

1. How do I place an order?

You can order via the following channels:

  • Telephone: 6250 1112
  • Email: sales@chillimanis.com.sg
  • Online: www.chillimanis.com.sg

After placing your order, our Sales Representatives will get in touch with you to confirm the order.

2. What are your operating hours?

Our operating hours are as follows:

Monday to Thursday 9.00am to 7.00pm
Friday to Sunday 9.00am to 6.00pm

 

We are located at:
1 Enterprise Road, Singapore 629813

3. What are the other charges I need to take note of?

Other charges include GST and/or charges applicable to services engaged for the event.

4. How far in advance do I have to place my order?

To place an order, we do require a minimum of 3 working days notice (72 hours) for processing. We strongly recommend that you place your orders earlier during peak periods like Chinese New Year and Christmas to avoid disappointment.

5. How can I cancel my order after payment has been made?

In the event you need to cancel your order, please contact us by phone or email. Please note that an administrative charge of $30 will be imposed for the cancellation.

6. I need to cancel my order last minute. What are your cancellation charges?

Cancellation 1 Working Day Before Event
• Subjected to a 50% cancellation charge on the total amount. Balance 50% will be refunded.

Cancellation On Actual Event Day
• If the order cancellation is made on the event date itself, a 100% cancellation charge shall apply. There will be no refund.

*Working day refers to Monday to Friday, excluding weekends and public holidays.

7. Do you accept any last minute orders?

We provide an SOS Buffet Express service for last minute buffet orders catering for up to 500 pax. Delivery can be done within 3 hours from order confirmation to delivery. Give us a call at 6250 1112 to order right away!

*Menu and dishes are subject to availability.

Payment

1. What are the payment options available?

Payment can be made by credit card 2 working days prior to the event. You can also pay by cash or cheque upon delivery. For self-collection orders and orders delivered to non-permanent addresses (e.g. chalets/clubhouses), advance payment via credit card is required before event date.

2. I am paying by cheque. Who do I bill to?

Cheques must be crossed and made payable to “Chilli Manis Catering Pte Ltd”.

3. Can I make payment online?

To allow our Catering Consultants to go through your order requirements and details with you, payment can only be done via cash or cheque upon delivery or via credit card 2 days prior to order date, unless otherwise stated.

Delivery & Self-Collection

1. How much are the delivery charges? Do you deliver islandwide?

The delivery charges are as follows:

Mini Buffet & Executive Bento $40 ($42.80 w/GST)
Regular Buffet & High Tea $60 ($64.20 w/GST)
*Delivery fee will be waived for orders above $1,000 (excluding side orders, delivery charges & any other additional charges).
Half Day Seminar Package $80 ($85.60 w/GST)
Full Day Seminar Package $100 ($107 w/GST)

 

Please note that an additional surcharge of $10 is applicable for the following locations:

  • Offshore areas
    • Jurong Island
    • Sentosa
  • Central areas denoted by the first 2 digits of the postal code
    • Robinson – 01, 04, 05, 06, 07, 08
    • Marina Square – 03, 17
    • Orchard – 22, 23
    • Bras Basah – 18, 19

2. Can you deliver to venues without lift access?

Yes. An additional fee of $50 to $100 is applicable for delivery to venues without lift landing.

3. What is your earliest delivery time?

Regular & Mini Buffet 8.30am
Seminar Packages & High Tea 7.00am
*A surcharge of $50 will be applicable for earlier delivery orders, subject to availability.
Executive Bento 8.30am
*Earlier delivery for orders above $800 is available upon request.

4. Do you deliver on public holidays?

Yes. We deliver everyday!

5. Do you offer self-collection?

Yes. You can pick up your orders at 1 Enterprise Road, Singapore 629813.

Rental

1. I need extra tables and chairs. Do you provide rental?

  • Stool – $0.70 per piece
  • PVC chair (with backrest) – $2 per piece
  • Table (rectangle) with skirting – $10 per piece (4ft x 2.5ft)
  • Table (round) with table cloth – $20 per piece (5ft diameter)

*Prices quoted are subjected to prevailing GST.

2. Can I rent additional warmers?

Additional warmers and burners are not available for rent or purchase.