Frequently Asked Questions

A list of popular FAQs to help you understand more about our catering services.

  • 1 Why is there a 10% service charge on my order with setup?

    The concept of a service charge is not new as it is commonly levied in hotels, restaurants and cafes. Like all establishments in the Food & Beverage industry, Catering is service based. The implementation of a 10% service charge will cover administrative and processing costs of waste management, labour and equipment setup.

    Unfamiliar to many, considerable resources are spent on:

    (i) Procuring and maintaining buffet equipment (ie. table skirting is washed after every usage, food warmers are cleaned after each event etc)

    (ii) Manpower and disposal charge to collect and process food waste,

    (iii) Labour cost for delivery and setup of each order

    While we have been absorbing this cost for years, rapidly rising overheads and cost of labour has proved to be demanding for us to continue to do so.

  • 2. What is the difference between Mini Buffet and Regular Buffet?

    Mini buffets are ideal for events with a smaller number of people – great for casual gatherings and office lunches! Food comes in disposable microwaveable trays that are dropped off at the location. Please note that buffet setup, tables and warmers will not be provided for mini buffets.

    Regular buffets normally cater for a larger group of people. Food comes with complete table layout, skirting and warmers.

  • 3. How much food should I order?

    We pride ourselves for using only quality ingredients and our servings cater to the exact number of guests based on your order. Our food portion for regular buffet is based on a 1:1 ratio. As certain popular dishes may run out faster than other dishes, we would encourage you to increase the quantity catered for your guests.

  • 4. Will you be providing cutleries for my order?

    Yes. Full set of disposable cutleries and serviettes will be provided for all menus – Mini Buffet, Regular Buffet, Executive Bento and Seminar Packages. Cutleries are provided based on 1:1. Should you require extras, they can be purchased at $1 per set.

  • 5. What is the time for collection of the buffet?

    The collection time will be 4 hours from the time of delivery or by 10.30pm, whichever is earlier. For collections after 10.30pm (same day) or the following day, an additional fee of $100 to $200 will be chargeable.

    Eg. If the time of delivery for the buffet is 2pm, the collection time will be at 6pm.

  • 6. Can I extend the collection time for my buffet?

    Based on NEA’s guidelines, food is best consumed within 4 hours. Hence, please note that we are unable to accommodate any extension of the collection time. We appreciate your kind understanding on this matter.

  • 7. Are dish tags provided?

    Dish tags will only be provided upon request.

  • 8. What is the colour of the table skirting for your buffet setup?

    The colour of the table skirting is dark gold.

  • 9. Do you provide any decorations for corporate events?

    No. We do not provide additional decorations for corporate events, however, thematic set-up service is available. Please call us at 6250 1112 for more information.

Request A Quote